Customer care excellence :
Cook, Sarah
Customer care excellence : how to create an effective customer focus / Sarah Cook. - 6th ed. - London : Kogan Page, c2011. - x, 278 p.: ill. ; 24 cm.
Includes bibliographical references and index.
9780749457051 (Pbk.)
Customer relations.
Customer services.
Total quality management.
HF5415.5 / .C66 2011
Customer care excellence : how to create an effective customer focus / Sarah Cook. - 6th ed. - London : Kogan Page, c2011. - x, 278 p.: ill. ; 24 cm.
Includes bibliographical references and index.
9780749457051 (Pbk.)
Customer relations.
Customer services.
Total quality management.
HF5415.5 / .C66 2011