Total quality management and operational excellence :
Oakland, John S.,
Total quality management and operational excellence : text with cases / John S. Oakland. - Fourth edition. - London : Routledge, c2014. - xxiv, 530 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
9780415635509 (Pbk.)
Total quality management.
Total quality management.--Case studies.
HD62.15 / .O24 2014
Total quality management and operational excellence : text with cases / John S. Oakland. - Fourth edition. - London : Routledge, c2014. - xxiv, 530 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
9780415635509 (Pbk.)
Total quality management.
Total quality management.--Case studies.
HD62.15 / .O24 2014