Service systems management and engineering : creating strategic differentiation and operational excellence / C. M. Chang

By: Chang, C. MMaterial type: TextTextPublication details: Hoboken, New Jersey : John Wiley & Sons, 2010Description: xxx, 690 pages ; 25 cmISBN: 9780470423325 Hb, Bp.Subject(s): Service industries--Management | Business logistics--MathematicsLOC classification: TA 168 C43 2010 CIRC
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Books Books MMSU Main Library
TA 168 C43 2010 CIRC (Browse shelf(Opens below)) Available 29971

Includes bibliographical references and index.

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