Delivering quality service : balancing customer perceptions and expectations / Valerie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Material type: TextPublication details: New York : The Free Press c 1990Description: xii, 226 p/ ill. ; 24 cmISBN: 0-02-935701-2Subject(s): Customer service | Service industries-quality control Mathematical modelsLOC classification: HF5415.5 | .Z44 1990Item type | Home library | Call number | Copy number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|
Books | MMSU Main Library | HF5415.5 .Z44 1990 (Browse shelf(Opens below)) | 90-0246 | Available | 16527 | ||
Books | MMSU Main Library | HF5415.2.Z44 1990 CIRC (Browse shelf(Opens below)) | 91-1146 | Available | Circulation | 18672 |
Browsing MMSU Main Library shelves Close shelf browser (Hides shelf browser)
No cover image available | No cover image available | |||||||
HF 5415.2.S47 2016 F Marketing research / | HF5415.2.T84 1987 CIRC Marketing research : | HF5415.2.T84 1990 CIRC Marketing research : | HF5415.2.Z44 1990 CIRC Delivering quality service : | HF5415.3.H68 1997 CIRC Consumer behavior / | HF5415.32.H69 2010 CIRC Consumer behavior / | HF 5415.32 M46 2019 F Consumer behavior : dynamics, dimensions & models / |
Includes bibliographical references and index.
There are no comments on this title.