Bank, John The Essence of total quality management / John Bank. - New York : Prentice Hall, c1992. - xviii, 203 pages : illustrations ; 23 cm. - (The essence of management series) . Includes bibliographical references and index. ISBN: 013284902X (Pbk.) Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .B36 1992