TY  - BOOK
AU  - Smith, Bertram,
TI  - Customer relationship management
SN  - 9781635498592 (Pbk.)
AV  - HF5415.5 .C87 2018
PY  - 2018///
CY  - New York, New York
PB  - Larsen & Keller
KW  - Customer relations
KW  - Management
KW  - Marketing
N1  - Includes bibliographical references and index
ER  -