Schmenner, Roger W.,  1947- <br/><br/>
Plant and service tours in operations management / 
Roger W. Schmenner. 
 - 3rd ed. 
 - New York :  Macmillan,  c1992. 
 - xv, 270 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0029463149  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial tours.<br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>T49.5  / .S36 1992