Managing quality in higher education : an international perspective on institutional assessment and change /
John Brennan and Tarla Shah.
- Buckingham [England] : Organisation for Economic Co-operation and Development, Society for Research into Higher Education & Open University Press, 2000.
- vii, 159 pages ; 23 cm.
Includes bibliographical references and index.
0-335-20673-5 Pbk, Bp.
Education, Higher--Evaluation--Case studies. Total quality management--Case studies.