TY  - BOOK
AU  - Bowen, David E
AU  - Chase, Richard B.
AU  - Cummings, Thomas G.
TI  - Service management effectiveness: balancing strategy, organization and human resources, operations, and marketing 
SN  - 1555422225
AV  - HD9980.5 .B68 1990
PY  - 1990///
CY  - San Francisco
PB  - Jossey-Bass Publishers, 
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -