Salvador, Samuel Mejia Total quality management : concepts and practices / Samuel M. Salvador, Gloria J. Tolentino-Baysa, Francisco Culata Cullar, Ellinor C. Fua-Geronimo - [s. l. ] : Allen Adrian Books, 2009. - xix, 624 pages ; 23 cm. Includes bibliographical references and index. ISBN: 9789710552023 Subjects--Topical Terms: Total quality management. LC Class. No.: HD 62.15 T67 2009