TY  - BOOK
AU  - McNealy,Roderick M
TI  - Making quality happen: a step by step guide to winning the quality revolution 
SN  - 0412553104
AV  - HD62.15 .M32 1996
PY  - 1996///
CY  - London
PB  - Chapman & Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -