Terplan, Kornel. <br/><br/>
OSS essentials :  support system solutions for service providers / 
Kornel Terplan. 
 - New York :  John wiley & Sons,  c2001. 
 - xiii, 610 p. :  ill. ;  24 cm. 
<br/><br/>"Wiley Computer Publishing." Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0471392405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer networks Management. <br/>Internet service providers.<br/>Computer technical support Data processing. <br/>Support services (Management) Data processing. 
<br/><br/><label>LC Class. No.: </label>TK5105.5  / .T47 2001