TY  - GEN
AU  - Hardy, William C.
TI  - QoS measurement and evaluation of telecommunications quality of service
SN  - 0471499579
AV  - TK5102.84 .H37 2001
PY  - 2001///
CY  - Chichester
PB  - John Wiley & Sons
KW  - Telecommunication
KW  - Quality
KW  - Customer services
KW  - Telecommunication systems
KW  - Evaluation
N1  - Includes index
ER  -