Ballou, Ronald H. Business logistics/supply chain management : planning, organizing, and controlling the supply chain / Ronald H. Ballou. - 5th ed. - Upper Saddle River, New Jersey : Pearson/Prentice Hall, c2004. - xxii, 789 p. : ill. ; 24 cm.+ CD-ROM Includes bibliographical references and index. ISBN: 013066184 Subjects--Topical Terms: Business logistics. LC Class. No.: HD38.5 / .B34 2004