Bowen, David E <br/><br/>
Service management effectiveness :  balancing strategy, organization and human resources, operations, and marketing / 
David E. Bowen, Richard B. Chase, Thomas  G. Cummings and associates. 
 - San Francisco :  Jossey-Bass Publishers,   c1990. 
 - xxviii, 414 p. :  ill. ;  24 cm. 
 - (The Jossey-Bass management series) .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1555422225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries Management. 
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .B68 1990