TY - BOOK AU - By,Rune Todnem AU - Macleod,Calum TI - Managing organizational change in public services: international issues, challenges and cases SN - 978-0-415-46759-9 AV - JF1351 .M36 2009 CTE U1 - 352.3/67 22 PY - 2009/// CY - London, New York PB - Routledge KW - Public administration KW - Civil service KW - Management KW - Administrative agencies KW - Organizational change KW - Organizational effectiveness N1 - Includes bibliographical references (p. [250]-276) and index ER -