TY - BOOK AU - Green, George TI - Operations and technology express. SN - 1841122491 (v. 06.1 : Pbk.) AV - TS155 .G73 2002 PY - 2002/// CY - Oxford : PB - Capstone Publishing, KW - Production management KW - Production management KW - Case studies KW - Business enterprises KW - Industrial management KW - Small business KW - Technological innovations N1 - Includes bibliographical references and index; Introduction to Express Exec Introduction to Operations and Technology Definition of terms: What is Operations? The Evolution of Operations The E-Dimension The Global Dimension Operations: The State of the Art Operations Success Stories Key Concepts and Thinkers Resources Ten Steps to Making Operations Work Frequently Asked Questions (FAQs) Index N2 - Covers the key areas of operations and technology, from operating systems and managing resources to quality and environmental awareness. Examples and lessons from some of the world's most successful businesses, including Egg, Nissan, easyJet, Ford, British Airways and Nestle, and ideas from the smartest thinkers, including W Edwards Deming, Joseph Juran, Kaoru Ishikawa, Philip Crosby, Tom Peters and Charles Handy ER -