Oakland, John S., <br/><br/>
Total quality management and operational excellence :  text with cases / 
John S. Oakland. 
 - Fourth edition. 
 - London :   Routledge,  c2014. 
 - xxiv, 530 pages :  illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780415635509 (Pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management.--Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .O24 2014