TY  - BOOK
AU  - Oakland, John S.,
TI  - Total quality management and operational excellence: text with cases 
SN  - 9780415635509 (Pbk.)
AV  - HD62.15 .O24 2014
PY  - 2014///
CY  - London : 
PB  - Routledge
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -