Delivering quality service : balancing customer perceptions and expectations / Valerie A. Zeithaml, A. Parasuraman, Leonard L. Berry

By: Zeithaml, Valarie AContributor(s): Parasuraman, A. , Berry, Leonard LMaterial type: TextTextPublication details: New York : The Free Press c 1990Description: xii, 226 p/ ill. ; 24 cmISBN: 0-02-935701-2Subject(s): Customer service | Service industries-quality control Mathematical modelsLOC classification: HF5415.5 | .Z44 1990
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Home library Call number Copy number Status Notes Date due Barcode
Books Books MMSU Main Library
HF5415.5 .Z44 1990 (Browse shelf(Opens below)) 90-0246 Available 16527
Books Books MMSU Main Library
HF5415.2.Z44 1990 CIRC (Browse shelf(Opens below)) 91-1146 Available Circulation 18672

Includes bibliographical references and index.

There are no comments on this title.

to post a comment.

© 2023 Mariano Marcos State University. All Rights Reserved.

Powered by Koha