Delivering quality service : balancing customer perceptions and expectations / Valerie A. Zeithaml, A. Parasuraman, Leonard L. Berry
Material type: TextPublication details: New York : The Free Press c 1990Description: xii, 226 p/ ill. ; 24 cmISBN: 0-02-935701-2Subject(s): Customer service | Service industries-quality control Mathematical modelsLOC classification: HF5415.5 | .Z44 1990Item type | Home library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Books | MMSU Main Library | HF5415.5 .Z44 1990 (Browse shelf(Opens below)) | 90-0246 | Available | 16527 | ||
Books | MMSU Main Library | HF5415.2.Z44 1990 CIRC (Browse shelf(Opens below)) | 91-1146 | Available | Circulation | 18672 |
Includes bibliographical references and index.
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