Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings and associates.
Material type: TextSeries: (The Jossey-Bass management series)Publication details: San Francisco : Jossey-Bass Publishers, c1990Description: xxviii, 414 p. : ill. ; 24 cmISBN: 1555422225Subject(s): Service industries ManagementLOC classification: HD9980.5 | .B68 1990Item type | Home library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Books | MMSU Main Library | HD9980.5.B68 1990 CIRC (Browse shelf(Opens below)) | 90-0237 | Available | Circulation | 16518 |
Includes bibliographical references and index.
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