Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings and associates.

By: Bowen, David EContributor(s): Chase, Richard B | Cummings, Thomas GMaterial type: TextTextSeries: (The Jossey-Bass management series)Publication details: San Francisco : Jossey-Bass Publishers, c1990Description: xxviii, 414 p. : ill. ; 24 cmISBN: 1555422225Subject(s): Service industries ManagementLOC classification: HD9980.5 | .B68 1990
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Item type Home library Call number Copy number Status Notes Date due Barcode
Books Books MMSU Main Library
HD9980.5.B68 1990 CIRC (Browse shelf(Opens below)) 90-0237 Available Circulation 16518

Includes bibliographical references and index.

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