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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings and associates.

by Bowen, David E | Chase, Richard B | Cummings, Thomas G.

Series: (The Jossey-Bass management series)Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass Publishers, c1990Availability: Items available for loan: MMSU Main Library (1) Call number: HD9980.5.B68 1990 CIRC.

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The Leadership challenge : how to get extraordinary things done in organizations / James M Kouzes, Barry Z. Posner ; foreword by Thomas J. Peters.

by Kouzes, James M | Posner, Barry Z.

Series: (The Jossey-Bass management series)Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass Publishers, 1990Availability: Items available for loan: MMSU Main Library (1) Call number: HD57.7.K68 1987 CIRC.

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