OSS essentials :
Terplan, Kornel.
OSS essentials : support system solutions for service providers / Kornel Terplan. - New York : John wiley & Sons, c2001. - xiii, 610 p. : ill. ; 24 cm.
"Wiley Computer Publishing." Includes bibliographical references and index.
0471392405
Computer networks Management.
Internet service providers.
Computer technical support Data processing.
Support services (Management) Data processing.
TK5105.5 / .T47 2001
OSS essentials : support system solutions for service providers / Kornel Terplan. - New York : John wiley & Sons, c2001. - xiii, 610 p. : ill. ; 24 cm.
"Wiley Computer Publishing." Includes bibliographical references and index.
0471392405
Computer networks Management.
Internet service providers.
Computer technical support Data processing.
Support services (Management) Data processing.
TK5105.5 / .T47 2001