Customer bonding :
Cross, Richard
Customer bonding : pathway to lasting customer loyalty / Richard Cross , Janet Smith - Lincolnwood, Illinois : NTC Business Books c1995 - xix, 254 p. ill. ; 23 cm.
Includes bibliographical references and index.
0-8442-3319-6
Customer relations.
Customer service.
HF5415.5 / .C76 1995
Customer bonding : pathway to lasting customer loyalty / Richard Cross , Janet Smith - Lincolnwood, Illinois : NTC Business Books c1995 - xix, 254 p. ill. ; 23 cm.
Includes bibliographical references and index.
0-8442-3319-6
Customer relations.
Customer service.
HF5415.5 / .C76 1995