Customer care excellence : how to create an effective customer focus / Sarah Cook.
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TextPublication details: London : Kogan Page, c2011Edition: 6th edDescription: x, 278 p.: ill. ; 24 cmISBN: 9780749457051 (Pbk.)Subject(s): Customer relations | Customer services | Total quality managementLOC classification: HF5415.5 | .C66 2011
| Item type | Home library | Call number | Copy number | Status | Notes | Date due | Barcode |
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MMSU College of Aquatic Sciences and Applied Technology | HF5415.5.C66 2011 CASAT (Browse shelf(Opens below)) | 14-0049 | Available | Circulation | 32292-CASAT |
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Includes bibliographical references and index.
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