Baptista, Brian M. <br/><br/>
Extent of compliance of local government units on the citizen's charter and their client's satisfaction on the quality of basic service delivery / 
Brian M. Baptista. 
 -  2013. 
 - xii, 112 leaves ;  28 cm.  
<br/><br/> Thesis (Master of Arts in Public Administration)--Mariano Marcos State University--Graduate School, Laoag City. 
<br/><br/>Bibliography : leaves 59-61.