00606nam a22001457a 4500003000400000005001700004008004100021040001400062100002300076245017100099260001000270300003100280500011600311504003300427OSt20171010095853.0140826t        xxu||||| |||| 00| 0 eng d  aMMSUcULS  aBaptista, Brian M.  aExtent of compliance of local government units on the citizen's charter and their client's satisfaction on the quality of basic service delivery /cBrian M. Baptista.  c2013.  axii, 112 leaves ;c28 cm.   aThesis (Master of Arts in Public Administration)--Mariano Marcos State University--Graduate School, Laoag City.  aBibliography : leaves 59-61.