TY  - BOOK
AU  - Baptista, Brian M.
TI  - Extent of compliance of local government units on the citizen's charter and their client's satisfaction on the quality of basic service delivery
PY  - 2013///
N1  - Thesis (Master of Arts in Public Administration)--Mariano Marcos State University--Graduate School, Laoag City; Bibliography : leaves 59-61
ER  -