TY  - BOOK
AU  - Bank, John
TI  - The Essence of total quality management
SN  - 013284902X (Pbk.)
AV  - HD62.15 .B36 1992
PY  - 1992///
CY  - New York
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -