Improving library and information services through self-assessment :  a guide for senior managers and staff developers / 
Margaret Kinnell Bob Usherwood and Kathryn Jones 
 - London :  Library association Publishing,  1999. 
 - vii, 180 pages :  22 cm. 
<br/><br/> Includes bibliographical references 
<br/><br/><label>ISBN: </label>13668218 1856043363 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library and information services
<br/><br/><label>LC Class. No.: </label>Z 678.85 K56 1999 CIRC