TY  - BOOK
TI  - Improving library and information services through self-assessment: a guide for senior managers and staff developers 
SN  - 13668218
AV  - Z 678.85 K56 1999 CIRC 
PY  - 1999///
CY  - London
PB  - Library association Publishing
KW  - Library and information services
N1  - Includes bibliographical references
ER  -