Cross, Richard <br/><br/>
Customer bonding :  pathway to lasting customer loyalty / 
Richard Cross , Janet Smith 
 - Lincolnwood, Illinois :  NTC Business Books  c1995 
 - xix, 254 p.  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0-8442-3319-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer service.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .C76 1995