TY  - BOOK
AU  - Cross, Richard
AU  - Smith, Janet
TI  - Customer bonding: pathway to lasting customer loyalty 
SN  - 0-8442-3319-6
AV  - HF5415.5 .C76 1995
PY  - 1995///
CY  - Lincolnwood, Illinois
PB  - NTC Business Books
KW  - Customer relations
KW  - Customer service
N1  - Includes bibliographical references and index
ER  -