McNealy, Roderick M Making quality happen : a step by step guide to winning the quality revolution / Roderick M. McNealy. - 1st ed. - London : Chapman & Hall, 1996 - x, 196 p. : ill. ; 24 cm. Includes bibliographical references and index. ISBN: 0412553104 Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .M32 1996