Evans, James R. Total quality : management, organization, and strategy / James R. Evans, James W. Dean, Jr. - 2nd ed. - Australia : South-Western College Publishing, c2000. - vii, 376 p. : ill. ; 23 cm. Includes bibliographical references and index. ISBN: 0324012764 Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .E93 2000