TY  - GEN
AU  - Evans, James R.
AU  - Dean, James W.
TI  - Total quality: management, organization, and strategy 
SN  - 0324012764
AV  - HD62.15 .E93 2000
PY  - 2000///
CY  - Australia
PB  - South-Western College Publishing
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -