Evans, James R Total quality management / James R. Evans, William M. Lindsay. - Pasig City, Philippines : Cengage Learning Asia (Philippine Branch), 2014. Andover : Cengage Learning, 2014. - 484 pages : illustration ; 23 cm. "Printed in the Philippines." Includes bibliographical references. ISBN: 9789814441001 Subjects--Topical Terms: Total quality management. LC Class. No.: HD 62.15 E92 2014