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		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gemler. by Zeithaml, Valarie \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 4th ed. Publication details: Boston : McGraw Hill, c2006Availability: Items available for loan: MMSU Main Library (1) Call number: HD 9980.5 Z44 2006 CIRC. Place hold Add to cart (remove)
		QoS measurement and evaluation of telecommunications quality of service / William C. Hardy. by Hardy, William C. Publication details: Chichester : John Wiley & Sons, c2001Availability: Items available for loan: MMSU Main Library (1) Call number: TK5102.84.H37 2001 CIRC. Place hold Add to cart (remove)
		Perfect phases for customer service / Robert Bacal. by Bacal, Robert. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2011Availability: Items available for loan: MMSU Main Library (1) Call number: HF 5415.5 B32 2011 CIRC. Place hold Add to cart (remove)
		Customer care excellence : how to create an effective customer focus / Sarah Cook. by Cook, Sarah. Edition: 6th ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, c2011Availability: Items available for loan: MMSU College of Aquatic Sciences and Applied Technology (1) Call number: HF5415.5.C66 2011 CASAT. Place hold Add to cart (remove)
		Guest services marketing / Sunanda Singh Chandna. by Chandna, Sunanda Singh. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Random Publications, c2013Availability: Items available for loan: MMSU Main Library (1) Call number: HF5415.5.C52 2013 CIRC. Place hold Add to cart (remove)
		The Future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswamy. by Prahalad, C K \| Ramaswamy, Venkat. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Massachusetts : Harvard Business School Press, c2004Availability: Items available for loan: MMSU Main Library (1) Call number: HD41.P72 2004 CIRC. Place hold Add to cart (remove)
		No cover image available Customer service excellence / Francis J. Kong Series: . Vol. 33 No. 93 page B-2 Material type: Text; Format: print ; Literary form: Not fiction Publication details: The Philippine Star October 28, 2018Availability: Items available for loan: SERIALS (1) . Place hold Add to cart (remove)
		Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. by Wirtz, Jochen [author] \| Lovelock, Christopher [author]. Edition: Eighth edition.Material type: Text; Format: print ; Literary form: Not fiction Publisher: New Jersey : World Scientific, c2016Availability: Items available for loan: MMSU Main Library (1) Call number: HF 5415.13 W57 2016 CIRC. Place hold Add to cart (remove)
		No cover image available The Innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor by Christensen, Clayton M. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, MA : Harvard Business Review Press, 2003Availability: Items available for loan: MMSU Main Library (1) Call number: HD 53 C47 2003 AC. Place hold Add to cart (remove)
		Customer service in travel & tourism / 3G E-Learning by 3G E-Learning \| Mrantinkovic, Aleksandar \| Piestun, Dan \| Fouda, Hazem Shawky \| Killings, Felecia \| El Hajj, Sandra. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : 3G E-Learning, 2019Availability: Items available for loan: MMSU Main Library (1) Call number: TX 911.3.C8 T47 2019 CIRC. Place hold Add to cart (remove)

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