000 nam a22 7a 4500
999 _c12650
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008 190301b xxu||||| |||| 00| 0 eng d
040 _aMMSU
_cULS
245 _aCustomer service excellence /
_bFrancis J. Kong
260 _c October 28, 2018
_bThe Philippine Star
440 _nVol. 33 No. 93 page B-2
500 _aClipped article
650 _vCustomer services
942 _cVF