000 00780 a2200217 4500
020 _a0471392405
040 _aMMSU
_cULS
_dULS
041 _aeng
050 _aTK5105.5
_b.T47 2001
100 _aTerplan, Kornel.
_97219
245 _aOSS essentials :
_bsupport system solutions for service providers /
_cKornel Terplan.
260 _aNew York :
_bJohn wiley & Sons,
_cc2001.
300 _axiii, 610 p. :
_bill. ;
_c24 cm.
504 _a"Wiley Computer Publishing."
504 _aIncludes bibliographical references and index.
650 _aComputer networks
_bManagement.
_97220
650 _aInternet service providers.
_97221
650 _aComputer technical support
_bData processing.
_97222
650 _aSupport services (Management)
_bData processing.
_97223
942 _2lcc
_cBK
999 _c1448
_d1448