| 000 | 00730nam a22002177a 4500 | ||
|---|---|---|---|
| 005 | 20171010085323.0 | ||
| 008 | 120814t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0-8442-3319-6 | ||
| 040 |
_aMMSU-ULS _cULS _dULS |
||
| 050 |
_aHF5415.5 _b.C76 1995 |
||
| 100 |
_aCross, Richard _912155 |
||
| 245 |
_aCustomer bonding : _bpathway to lasting customer loyalty / _cRichard Cross , Janet Smith |
||
| 260 |
_aLincolnwood, Illinois : _bNTC Business Books _cc1995 |
||
| 300 |
_axix, 254 p. _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 |
_aCustomer relations. _912156 |
||
| 650 |
_aCustomer service. _912157 |
||
| 700 |
_aSmith, Janet _912158 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c2575 _d2575 |
||