Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw Hill/Irwin, c2006. - xiv, 605 p. : ill. ; 26 cm. - McGraw-Hill/Irwin series operations and decision sciences) .
Includes bibliographical references and index.
0072982306
Service industries Management.
HD9980.5 / .F57 2006
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 5th ed. - Boston : McGraw Hill/Irwin, c2006. - xiv, 605 p. : ill. ; 26 cm. - McGraw-Hill/Irwin series operations and decision sciences) .
Includes bibliographical references and index.
0072982306
Service industries Management.
HD9980.5 / .F57 2006