Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.
Series: The McGraw-Hill/Irwin series, Operations and decision sciencesPublication details: New York, NY : McGraw-Hill/Irwin, 2003Description: xvii, 443 pages : illustrations ; 27 cmISBN: 0-07-246426-7 Hb, Bp.Subject(s): Service industries -- Technological innovations -- Management | Value analysis (Cost control) | Customer relations -- ManagementLOC classification: HD 9980.5 D38 2003Item type | Home library | Call number | Status | Date due | Barcode |
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Books | MMSU Laoag Campus Library | HD 9980.5 D38 2003 (Browse shelf(Opens below)) | Available | 26384 | |
Books | MMSU Main Library | HD 9980.5 D38 2003 CIRC (Browse shelf(Opens below)) | Available | 26383 |
Browsing MMSU Laoag Campus Library shelves, Shelving location: Circulation Close shelf browser (Hides shelf browser)
HD 8716.5 T96 2008 F CTE The Philippines : mobilities, identities, globalization / | HD 9710 G56 2015 CTE The global automotive industry / | HD 9715 C66 1997 Construction 1 : management, finance, measurement / | HD 9980.5 D38 2003 Managing services : using technology to create value / | HF 1604 C54 2006 CTE China-ASEAN relations : economic and legal dimensions / | HF 4011 G57 2013 CIRC Principles of managerial finance / | HF 5386 D827 2007 CTE Human relations : interpersonal job-oriented skills / |
Includes bibliographical references and index.
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