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		Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gemler. by Zeithaml, Valarie \| Bitner, Mary Jo \| Gremler, Dwayne D. Edition: 4th ed. Publication details: Boston : McGraw Hill, c2006Availability: Items available for loan: MMSU Main Library (1) Call number: HD9980.5.Z44 2006 CIRC. Place hold Add to cart (remove)
		Principles of services marketing / Adrian Palmer. by Palmer, Adrian [author.]. Edition: Seventh edition.Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : McGraw-Hill Education, c2014Availability: Items available for loan: MMSU Main Library (1) Call number: HF5415.13.P34 2014 CIRC. Place hold Add to cart (remove)

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