Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.

By: Davis, Mark MContributor(s): Heineke, Janelle N [author.]Series: The McGraw-Hill/Irwin series, Operations and decision sciencesPublication details: New York, NY : McGraw-Hill/Irwin, 2003Description: xvii, 443 pages : illustrations ; 27 cmISBN: 0-07-246426-7 Hb, Bp.Subject(s): Service industries -- Technological innovations -- Management | Value analysis (Cost control) | Customer relations -- ManagementLOC classification: HD 9980.5 D38 2003
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Item type Home library Call number Status Date due Barcode
Books Books MMSU Laoag Campus Library
HD 9980.5 D38 2003 (Browse shelf(Opens below)) Available 26384
Books Books MMSU Main Library
HD 9980.5 D38 2003 CIRC (Browse shelf(Opens below)) Available 26383

Includes bibliographical references and index.

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