Managing services : using technology to create value / Mark M. Davis, Janelle Heineke.
Series: The McGraw-Hill/Irwin series, Operations and decision sciencesPublication details: New York, NY : McGraw-Hill/Irwin, 2003Description: xvii, 443 pages : illustrations ; 27 cmISBN: 0-07-246426-7 Hb, Bp.Subject(s): Service industries -- Technological innovations -- Management | Value analysis (Cost control) | Customer relations -- ManagementLOC classification: HD 9980.5 D38 2003Item type | Home library | Call number | Status | Date due | Barcode |
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Books | MMSU Laoag Campus Library | HD 9980.5 D38 2003 (Browse shelf(Opens below)) | Available | 26384 | |
Books | MMSU Main Library | HD 9980.5 D38 2003 CIRC (Browse shelf(Opens below)) | Available | 26383 |
Includes bibliographical references and index.
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