Customer care excellence : how to create an effective customer focus / Sarah Cook.

By: Cook, SarahMaterial type: TextTextPublication details: London : Kogan Page, c2011Edition: 6th edDescription: x, 278 p.: ill. ; 24 cmISBN: 9780749457051 (Pbk.)Subject(s): Customer relations | Customer services | Total quality managementLOC classification: HF5415.5 | .C66 2011
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Item type Home library Call number Copy number Status Notes Date due Barcode
Books Books MMSU College of Aquatic Sciences and Applied Technology
HF5415.5.C66 2011 CASAT (Browse shelf(Opens below)) 14-0049 Available Circulation 32292-CASAT

Includes bibliographical references and index.

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